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Support Worker

Location:
Kent
Position:
Carer/Support Worker/Client Recruitment
Remuneration:
Weekdays, £16.00 per hour, and £17.00 per hour, Weekends and Bank Holidays.

About The Role

Location: West Kingsdown, Kent
Hours: 9.00am-6.00pm for both Saturday and Sunday, these will be worked as alternate weekends.  This is a 2:1 care team, so we are looking for 2 Support Workers.  Bank hours available to cover absences of the current team and additional cover for school holidays.
Reports to: Parents and Case Manager
Salary: Weekdays, £16.00 per hour, and £17.00 per hour, Weekends and Bank Holidays.  Sleeping nights £National Living Wage (currently £12.21 per hour for workers aged 21 and over), Waking Nights, Monday to Friday, £16.00 per hour, Waking Nights, Weekends and Bank Holidays, £17.00 per hour. 
Driving licence required

About the Role

We are seeking compassionate, reliable, and proactive Support Workers to join a dedicated home-based care team supporting a young person with complex needs.

Matthew was born in 2009 and he lives at home with his family in an adapted property. He requires 2:1 support across all daily activities. He enjoys music, using his iPad, shopping trips, and engaging with the world around him.  He lives with Cerebral Palsy, visual impairment, and a degree of learning disability and attends a specialist school. He uses a range of supportive equipment including a wheelchair and a Wheelchair Adapted Vehicle (WAV).

We are looking for Support Workers who are confident, caring, and able to work collaboratively with another team member, the family, therapists, and his wider support network.

Key Responsibilities

Daily Support & Personal Care

  • Assist with all aspects of personal care including toileting, washing, dressing/undressing, mealtimes, and bedtime routines.
  • Prepare meals and drinks, assist with feeding, and manage dietary routines (including packed lunches during school terms).
  • Administer medication (training provided).
  • Maintain the Matthew’s dignity, comfort, and emotional wellbeing at all times.
  • Provide overnight support as required.
  • You may be asked to accompany the family on holiday.

Therapy & Development

  • Implement daily therapeutic programmes designed by his therapists (e.g. positioning, communication, feeding, mobility exercises).
  • Encourage communication using Assistive Augmentative Communication (AAC) devices.
  • Promote choice-making and independence appropriate to his developmental level.
  • Support attendance at appointments, and community activities.

Home & Equipment Support

  • Assist with domestic tasks related to Matthew (tidying, sorting laundry, changing bedding, maintaining equipment cleanliness).
  • Use specialist equipment including hoists, mobility aids, seating systems, and wheelchairs (full training provided).
  • Report any equipment concerns to parents/Case Manager.

Teamwork, Communication & Conduct

  • Work cooperatively with the family, Case Manager, therapists, school staff, and other Support Workers.
  • Maintain clear written and verbal communication, including record keeping.
  • Respect confidentiality at all times.
  • Follow Health & Safety guidelines and policies.
  • Uphold professional conduct in line with the Code of Conduct for Healthcare Support Workers.

Mobility & Activities

  • Drive Matthew’s wheelchair accessible vehicle (WAV), automatic, for outings and appointments (insurance provided).
  • Support in engaging, enjoyable home and community-based activities.
  • Be willing and able to assist in physically active tasks, floor-based activities, and mobility work.

Pay and Benefits

  • Weekdays, £16.00 per hour, and £17.00 per hour, Weekends and Bank Holidays.  Sleeping nights £National Living Wage  per hour (currently £12.21 per hour for workers aged 21 and over), Waking Nights, Monday to Friday, £16.00 per hour,  Waking Nights, Weekends and Bank Holidays, £17.00 per hour. 
  • 5.6 weeks annual leave pro rata
  • Pension (subject to qualifying status)
  • Sickness benefit (on successful completion of the probation period)
  • Free DBS check. 

In order to promote continuity of our high care standards, you will be offered:

  • Induction,
  • Relevant training opportunities (including The Care Certificate),
  • Regular clinical supervision/review meetings,
  • On-going support from a dedicated Case Manager and HR Department

Safeguarding
ILS is committed to safeguarding and promoting the welfare of our Clients within the activities we undertake, and ILS expects all our Clients’ employees and workers to share this commitment.  The suitability of all prospective employees or workers will be assessed during the recruitment process in line with this commitment.  This position will require:

  • Proof of eligibility to work in the UK;
  • Satisfactory references, including your last employer;
  • An enhanced Disclosure and Barring Service (DBS) Certificate. A conviction will not necessarily prevent you from being employed.

About You

Are you calm, proactive and enthusiastic?
Do you share our values?

  • Client Focused Can you demonstrate commitment and passion for meeting Matthew's needs?
  • Integrity - Can you demonstrate empathy and understanding in an appropriate and professional manner?
  • Supportive Can develop productive and professional relationships with others.
  • Positive You would be expected to create and inclusive environment and respect diversity.
  • Quality Focused – Always maintaining professionalism.

Essential

  • Experience or understanding of working with young people with physical disabilities.
  • Comfortable working in a family home and sensitive to the family’s needs.
  • Willing to learn specialist skills including hoisting, therapy routines, and feeding techniques.
  • Patient, reliable, trustworthy, and proactive with a positive attitude.
  • Good communication skills and understanding of confidentiality.
  • Ability to follow therapeutic and care routines consistently.
  • Physically able to assist with moving and handling tasks (training provided).
  • Good literacy and numeracy skills.
  • Flexible with working hours.
  • Water confidence for swimming/hydrotherapy.
  • Full clean driving licence and ability to drive Matthew’s WAV.
  • Non-smoker.

Desirable

  • Experience in special needs or complex care settings.
  • Qualifications in care (e.g. NVQ Level 3).
  • Experience implementing therapy programmes.
  • Knowledge of specialist equipment, assistive technology, AAC devices or mobility aids.
  • Ability to write risk assessments or care plans.
  • Confident with I.T.
  • Own car for business use.

About Us

ILS Case Management is the UK's leading independent nationwide Case Management company.

When a person’s life has been changed by injury, we address the practicalities.  We work with children and adults who have had moderate or catastrophic, complex injuries.  We assess individual needs and are able to provide a comprehensive Case Management designed to maximise independence.  We are CQC registered and compliant with their standards.

Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement.

If you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection.  However, ILS will manage your day to day employment, providing you with the support you need to carry out your role.  Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: http://www.indliv.co.uk/about-us/careers/work-as-a-carer-support-worker