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Case Management &
Rehabilitation Solutions

Support Worker - Various hours available

Carer/Support Worker/Client Recruitment
Weekdays: £11.00 per hour / Weekends and Bank Holidays: £12.00 per hour / Sleeping Nights: £National
About The Role

Location: Cwmbran, Torfaen, Wales
Days & Hours: Full time and part time hours available in accordance with Carl's rota (a mixture of day, sleeping night and waking night shifts). We are able to offer a candidate with just night shifts if preferable. Shifts are from 8.00am to 8.15pm and from 8.00pm to 8.15am. Additional hours are also available to cover for team absences (annual leave and sickness).

Pay: Weekdays: £11.00 per hour / Weekends and Bank Holidays: £12.00 per hour / Sleeping Nights: £National Living Wage per hour (currently £8.72 per hour for workers age 25 and above)

Driver required? Essential

Driving Clients Car? Yes, Carl's Wheelchair Adapted Vehicle (WAV), semi-automatic – need to be 25 or over for insurance purposes
Using Own Vehicle for work purposes? Desirable, to be on duty and to attend training 

Essential: Supporting adults with complex needs, with all elements of daily living including personal care.
Desirable: Experience working with adults with trauma and an interest in therapy

Family Pets: 2 dogs

Accommodation (while on duty): Good sized double bedroom with sitting room, small kitchen and bathroom. 

Interviews Week Commencing: As and when applications are received, in light of the government guidance these are likely to be held as telephone or video interviews

Start Date: ASAP (subject to satisfactory employment checks)

Carl aged 73, is a cheerful gentleman with a great sense of humour.  He enjoys spending time with others including his family who are very loving and involved in his life. Carl enjoys going out into the community, watching horse and bike racing and loves slapstick humour. He likes reading the newspaper to keep up to date on current affairs and bird watching in the garden in his home.

Carl has an acquired brain injury as a result of a road traffic accident in 2014, which has affected his mobility, communication and cognition. Carl uses a wheelchair and has non-verbal communication where he uses smiles, expressions and body language to communicate his feelings. Carl lives in a property with his family which has been adapted for his needs and requires 2:1 support with all aspects of his care.

You will be joining an established, dedicated care team where you will be taking direction from the Team Leader and Case Manager to ensure that Carl receives all the care he needs. As well as carrying out his daily care routine, you will be implementing rehabilitation plans put in place by his multidisciplinary team and providing Carl with opportunities to engage in activities and access the community. This job will suit someone who is calm but very proactive and able to bring lots of enthusiasm to the role.
This is wonderful opportunity to join a supportive family and care team where you can make a real difference to Carl’s life by maximising his opportunities and promoting his independence wherever possible, a truly rewarding role for someone who is able to communicate effectively and an ability to work with patience, tact, understanding, warmth and compassion.
Pay and Benefits:

£11-12 per hour, Monday to Sunday. Sleeping nights paid at £National Living Wage (currently £8.72 per hour for workers age 25 and above)

On-going training & support provided

5.6 weeks annual leave pro rata

Sick leave entitlement

Free DBS check.


In order to promote continuity of our high care standards, you will be offered:

  • Induction,
  • Relevant training opportunities (including The Care Certificate),
  • Regular clinical supervision/review meetings,
  • On-going support from a dedicated Team Leader, Case Manager and HR department
About You

It would be great to receive your application, if you have the following skills/behaviours:

  • Must be able to work with specialist equipment (training will be provided). A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you may be required to bend, kneel, squat, push or pull.
  • Experience with working with Acquired Brain Injury
  • Confident and comfortable working in Carl’s own home and sensitive to the needs and wishes of him and his family
  • Can demonstrate commitment and passion for meeting Carl's needs
  • Can demonstrate empathy and understanding in an appropriate and professional manner
  • A team player who understands the importance of feedback to qualified members of the team
  • Can develop productive and professional relationships with others
  • Actively creates an inclusive environment respecting diversity
  • Good organisational skills who can adhere to standards and quality requirements
  • Friendly, approachable with a proactive and encouraging approach
  • Experience with PEG and oral feeding   
  • Punctual, patient, reliable and trustworthy
  • Can maintain an excellent level of confidentiality
  • Good verbal & written communication skills and IT literate
  • Able to think creatively and to use initiative
  • Willingness to work flexibly and cover shifts, sometimes at short notice
  • A full driving licence (endorsements to be disclosed) and able to drive Carl's adapted vehicle (semi-automatic) - must be over 25 for insurance purposes

Satisfactory references & proof of eligibility to work in the UK required.

This position requires a disclosure request from the DBS. A conviction will not necessarily prevent you from being employed.

About Us
ILS provide Case Management and Rehabilitation Services on a nationwide scale.
When a persons life has been changed by injury, we address the practicalities.  We work with children and adults who have had moderate or catastrophic, complex injuries.  We assess individual needs and are able to provide a comprehensive Case Management and Rehabilitation Service designed to maximise independence.
ILS recruit on behalf of their clients and therefore, if you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection.  However, ILS will manage your day to day employment, providing you with the support you need to carry out your role.  Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: http://www.indliv.co.uk/about-us/careers/work-as-a-carer-support-worker

Our Company Values

We are Supportive.  It matters to us that our clients and staff know that we care.

We have Integrity.  We can be trusted to work in a professional, honest and transparent way.

We are Client Centred.  We put our client's aspirations at the centre of everything we do.

We are Quality Focussed. We set high standards and aim to exceed them.

We are Positive.  We find solutions and empower others.