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Case Management &
Rehabilitation Solutions

Support Worker - Bank

Newton Abbot
Carer/Support Worker/Client Recruitment
£8.46 - £11.99 dependant on shift times.
About The Role

Location: Newton Abbot
Days & Hours: Part time hours available to work 3 Saturdays out of 6 in accordance with the rota.  Shifts will be Saturday 7pm – Sunday 7.15pm (annual leave purposes this equates to 12.125 hours per week)


Bank shifts to be worked flexibly and in accordance of the rota and able to cover sleeping night shifts.


Pay: £8.46 - £11.99 dependant on shift pattern

Driver required? Essential

Driving Clients Car? Yes, our clients Wheelchair Adapted Vehicle (WAV), automatic (must be 25+ for insurance purposes)
Using Own Vehicle for work purposes? Yes, On duty and to attend trainings 

Essential: Supporting adults with complex needs 
Desirable: Experience of working with adults with trauma and an interest in therapy

Accommodation (while on duty): A private room for your own use.

Interviews Week Commencing: As and when applications are received.

Start Date: ASAP or date (subject to satisfactory employment checks)

Richard aged 48 has a lovely smile and people comment on his intellect and knowledge of various subjects.  His parents are very important to him and he really looks forward to their visits, especially when his mum cooks a meal and he can play dominoes with his dad.  Richard also likes to attend CEDA, a community hub that offers him a lot of opportunities to try.  His other interests include Chess, Physics, collecting postcards and playing the piano.

Richard has an acquired brain injury, he mobilises independently, without using aids, on short distances and uses a propelled wheelchair for longer distances, but this is not needed often.  He is independent with personal care.

You will be joining a care team where you will be taking direction from the Team Leader and Case Manager to ensure that Richard receives all the care he needs. Richard requires minimal physical assistance with his daily routines but will need emotional support, reassurance and guidance throughout the day. This job will suit someone who is calm but very proactive and able to bring lots of enthusiasm to the role.

This is wonderful opportunity to join a supportive family and care team where you can make a real difference to Richards’s life by maximising his opportunities and promoting his independence wherever possiblea truly rewarding role for someone who is able to communicate effectively and an ability to work with patience, tact, understanding, warmth and compassion.

Pay and Benefits:

£8.46 - £11.99 per hour, dependant on shift pattern

On-going training & support provided

5.6 weeks annual leave pro rata

Free DBS check.


In order to promote continuity of our high care standards, you will be offered:

  • Induction,
  • Relevant training opportunities (including The Care Certificate),
  • Regular clinical supervision/review meetings,
  • On-going support from a dedicated Case Manager and HR department


About You

It would be great to receive your application, if you have the following skills/behaviours:

  • Experience with working with complex mental health needs
  • Confident and comfortable working in Richard’s own home and sensitive to his needs and wishes of him and his family
  • Can demonstrate commitment and passion for meeting Richard's needs
  • Can demonstrate empathy and understanding in an appropriate and professional manner
  • A team player who understands the importance of feedback to qualified members of the team
  • Can develop productive and professional relationships with others
  • Actively creates an inclusive environment respecting diversity
  • Good organisational skills who can adhere to standards and quality requirements
  • Friendly, approachable with a proactive and encouraging approach
  • Punctual, patient, reliable and trustworthy
  • Can maintain an excellent level of confidentiality
  • Good verbal & written communication skills and IT literate
  • Able to think creatively and to use initiative
  • Willingness to work flexibly and cover shifts, sometimes at short notice
  • A full driving licence (endorsements to be disclosed) 

Satisfactory references & proof of eligibility to work in the UK required.

This position requires a disclosure request from the DBS. A conviction will not necessarily prevent you from being employed.

*Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 for a female worker to work with our client.


About Us
ILS provide Case Management and Rehabilitation Services on a nationwide scale.
When a persons life has been changed by injury, we address the practicalities.  We work with children and adults who have had moderate or catastrophic, complex injuries.  We assess individual needs and are able to provide a comprehensive Case Management and Rehabilitation Service designed to maximise independence.
ILS recruit on behalf of their clients and therefore, if you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection.  However, ILS will manage your day to day employment, providing you with the support you need to carry out your role.  Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: http://www.indliv.co.uk/about-us/careers/work-as-a-carer-support-worker

Our Company Values

We are Supportive.  It matters to us that our clients and staff know that we care.

We have Integrity.  We can be trusted to work in a professional, honest and transparent way.

We are Client Centred.  We put our client's aspirations at the centre of everything we do.

We are Quality Focussed. We set high standards and aim to exceed them.

We are Positive.  We find solutions and empower others.