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Case Management &
Rehabilitation Solutions

Support Worker - Full time, Part Time & Bank

Carer/Support Worker/Client Recruitment
£12.93 - £14.00
About The Role
Location: Devizes SN10
Days & Hours: Full time - 36.75 hours per week.  Shifts may include days,nights and weekends and are worked on a rota system issued in advance. All shifts are 12.25 hours in length. Bank hours are also available to be worked flexibly to cover annual leave and sickness.
Pay: £12.93 per hour Monday to Friday £14.00 per hour weekend days and Bank Holidays. Sleeping nights NLW Monday to Thursday and NLW +£1 Friday to Sunday nights.
Driver required? Essential
Driving Clients Car? Yes, our clients Wheelchair Adapted Vehicle (WAV)
Using Own Vehicle for work purposes? Yes to attend training,meetings and commute to clients holiday destination if required.  
Essential: Experience of working with adults with special needs (This is preferred but enthusiasm, patience and willingness to learn is desirable).
Desirable: Experience working with adults with brain injuries.
Accommodation (while on duty): Good sized office/bedroom with en-suite. Small sitting area 
Interviews Week Commencing: As and when applications are received.
Start Date: ASAP or date (subject to satisfactory employment checks)
Peter, a gentlemen in his early 70's, lives at home with his wife in a specially adapted bungalow and is supported by a team of Support Workers providing care 24 hours a day following his Acquired Brain Injury (ABI) which means Peter has both physical and cognitive difficulties.  His team are motivated and proactive in supporting his needs on a 1:1 basis.
Peter and his wife like to go out for lunch and on day trips.  Peter would describe himself as very much food orientated and loves his puddings!  He is also an animal lover and often goes on trips to wildlife parks and zoo's.  Routine is important to Peter and allowing him to make his own choices and for him to know that he is being listened to is essential when supporting him.

Peter needs assistance with his daily routines and personal care activities, as well as support and assistance with medication administration, eating and drinking and to carry out regular therapeutic activities, such as supporting him in the hydro pool and supporting Peter and his wife on day trips.  Peter is wheelchair dependent for outdoor mobility and indoors to move from room to room unless walking therapeutically with support.

You will be joining an established care team where you will be taking direction from the Case Manager and Team Leader to ensure that Peter receives all the support he needs to enjoy his life to the fullest.   This is a wonderful opportunity to join a supportive family and care team where you can make a real difference to Peter’s life.

Full time - 36.75 hours per week.  Shifts may include days, nights and weekends and are worked on a rota system issued in advance. All shifts are 12.25 hours in length. Bank hours are also available to be worked flexibly to cover annual leave and sickness .
Pay and Benefits:
£12.93-£14.00 per hour, Monday to Sunday.
On-going training & support provided
5.6 weeks annual leave pro rata
Free DBS check.
In order to promote continuity of our high care standards, you will be offered:
  • Induction,
  • Relevant training opportunities (including The Care Certificate),
  • Regular clinical supervision/review meetings,
  • On-going support from a dedicated Case Manager and HR department
About You

It would be great to receive your application, if you have the following skills:


    • Confident about working in Peter's own home and sensitive to the needs and wishes of him and his wife.
    • Able to demonstrate a good understanding of the importance of maintaining confidentiality and to respect Peter and his wife's need for privacy.
    • Experience of working with adults with special needs (This is preferred but enthusiasm, patience and willingness to learn is desirable).
    • Must be able to work with specialist equipment (training will be provided). A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you may be required to bend, kneel, squat, push or pull.
    • A team player who understands the importance of feedback to the family, team leader and qualified members of the team.
    • Can demonstrate empathy and understanding in an appropriate and professional manner.
    • Can develop productive and professional relationships with others
    • Actively creates an inclusive environment respecting diversity
    • Good organisational skills who can adhere to standards and quality requirements
    • Flexible and able to use own initiative.
    • Patient and tolerant with a proactive and encouraging approach and a good sense of humour.
    • Cheerful, caring and positive attitude. 
    • Confident with using I.T
    • Water confident to support in a hydro pool
    • Proactive approach to developing an appropriate range of activities.
    • Excellent literacy and numeracy skills.
    • Willing to travel for day trips
    • Full driving license (endorsements to be disclosed) and able to drive the clients adapted vehicle. 
    • Non-smoker.
    • Ability to work additional hours as required sometimes at short notice.


    • Experience of carrying out therapy programmes
    • Previous experience of using specialist equipment with disabled people.
    • Basic knowledge of therapies, such as hydrotherapy.
    • Previous experience of hoisting.
    • NVQ level 3 or equivalent.
    • Knowledge and experience of traumatic brain injury would be advantageous.
    • Basic understanding of the principles of rehabilitation.

Satisfactory references & proof of eligibility to work in the UK required.

This position requires a disclosure request from the DBS. A conviction will not necessarily prevent you from being employed.

About Us
ILS provide Case Management and Rehabilitation Services on a nationwide scale.
When a persons life has been changed by injury, we address the practicalities.  We work with children and adults who have had moderate or catastrophic, complex injuries.  We assess individual needs and are able to provide a comprehensive Case Management and Rehabilitation Service designed to maximise independence.
ILS recruit on behalf of their clients and therefore, if you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection.  However, ILS will manage your day to day employment, providing you with the support you need to carry out your role.  Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: http://www.indliv.co.uk/about-us/careers/work-as-a-carer-support-worker

Our Company Values

We areSupportive.  It matters to us that our clients and staff know that we care.

We have Integrity.  We can be trusted to work in a professional, honest and transparent way.

We are Client Centred.  We put our client's aspirations at the centre of everything we do.

We are Quality Focussed. We set high standards and aim to exceed them.

We are Positive.  We find solutions and empower others.