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Support Workers - Fixed Term Contract and Bank

Carer/Support Worker/Client Recruitment
£10.50 per hour, Mon - Fri, Days and £12.00 per hour, Weekends and Bank Holidays, Days
About The Role

Location: Fareham, Hampshire 

Days & Hours: Fixed term hours (Maternity cover) - an average of 16 hours per week available to cover maternity leave until 21st June 2022) in accordance with the 2 week rolling rota. Please note the successful candidate would be able to start covering these hours at the end of April 2021/start of May 2021:

Week 1: Wednesday, 8am - 5pm

Week 2: Wednesday 5pm - 10pm, Thursday, 7pm - 10pm and Saturday, 5pm - 8am (including a sleeping night shift) 

Fixed term hours (Long term sickness cover) - 24 hours per week available to cover long term sick leave currently until 31st May 2021, but this may be extended further, in accordance with the 2 week rolling rota:
Week 1: Thursday, 8am - 5pm and Sunday, 5pm - 8am (including a sleeping night shift)
Week 2: Tuesday, 1pm - 10pm and Sunday, 5pm - 8am (including a sleeping night shift)
Please note all these fixed term hours could be worked by the same person and there will also be overtime available to cover the team's annual leave and sickness.

Bank shifts are also available including a combination of Day shifts including weekends to cover team's annual leave and sickness. 

Day shifts are between 8am and 10pm, with a mixture of hours can be 5 or 10 hour shifts or full days but worked in accordance with the rota. 8am-5pm (this can be split 8-1 & 1-5) 5pm-10pm or 7pm-10pm, Monday-Sunday. 


Pay: £10.50 per hour - Monday - Friday, Days and £12.00 per hour - Weekends and Bank Holidays, Days. Sleeping night rate paid at National Minimum Wage/National Living Wage per hour dependent on successful candidate's age (please see below)
Driver required? Desirable, due to location of family home
Driving Client's Car? No
Using Own Vehicle for work purposes? Desirable, On duty and to attend training 
Accommodation (while on duty): Own room with toilet and tea making facilities for sleeping night shifts.
Pets: The family have 2 small dogs who live in the main part of the house (away from where care will take place)
Interviews to be held: As and when applications are received.  Following government guidelines during this uncertain time, this may be completed via video link
Start Date: End of April 2021/start of May 2021

Vanessa has a great sense of humour and has lots of hobbies and interests, including going out. Vanessa is in her early 40's and has an acquired brain injury, complex physical needs and communication difficulties.  She lives in her own home and has a team of Support Workers who provide 24-hour care.  

Vanessa receives support with all aspects of daily life including hoist transfers, personal care, PEG feeding, suctioning and respiratory care and accessing the community. She requires assistance and/or supervision at all times during the day and also requires care overnight.  Vanessa cannot communicate verbally and relies on others to interpret her body language and facial expressions to identify and address her needs.  She is registered blind and her care team describe everything to her, including her environment and even what is happening on the television…whatever programme is on! The role is physically demanding and Support Workers must have a dedication to providing the best possible care for Vanessa at all times.

This job will suit someone who is calm but very proactive and able to bring lots of enthusiasm to the role and is wonderful opportunity to join a supportive family and care team where you can make a real difference to Vanessa’s life by maximising her opportunities and promoting her independence wherever possible.  

Pay and Benefits:
£10.50 per hour, Monday to Friday, 8.00am to 8.00pm
£12.00 per hour, Weekends and Bank Holidays, 8.00.am to 8.00pm
National Minimum Wage (currently £8.36 per hour for age 21 - 22)/National Living Wage (currently £8.91 per hour for age 23 and above), Monday - Sunday, 10.00pm to 7:00am (Sleeping Nights)
5.6 weeks annual leave pro rata.
Free DBS check.

In order to promote continuity of our high care standards, you will be offered:

  • Induction,
  • Relevant training opportunities (including The Care Certificate),
  • Regular clinical supervision/review meetings,
  • On-going support from a dedicated Case Manager and HR department


ILS is committed to safeguarding and promoting the welfare of our Clients within the activities we undertake, and ILS expects all our Clients’ employees and workers to share this commitment.  The suitability of all prospective employees or workers will be assessed during the recruitment process in line with this commitment.  This position will require:

  • Proof of eligibility to work in the UK;
  • Satisfactory references, including your last employer;
  • An enhanced Disclosure and Barring Service (DBS) Certificate. A conviction will not necessarily prevent you from being employed.
About You

It would be great to receive your application, if you have the following skills/behaviours:

  • Must be able to work with specialist equipment (training will be provided). A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you may be required to bend, kneel, squat, push or pull.
  • Confident about working in Vanessa's own home and sensitive to the needs and wishes of her and her family.
  • Able to work shifts during the day and overnight, including weekend work
  • Able to work flexible or additional hours, sometimes at short notice.
  • Can demonstrate empathy and understanding in an appropriate and professional manner   
  • A team player who understands the importance of feedback to qualified members of the team
  • Can develop productive and professional relationships with others
  • Actively creates an inclusive environment respecting diversity
  • Good organisational skills who can adhere to standards and quality requirements
  • Very reliable and trustworthy.
  • Willing to learn and know when to ask for help.
  • Keep calm under pressure and adapt to changing situations
  • Flexible, patient and tolerant and able to use own initiative.
  • Responsible attitude with a proactive, encouraging approach.
  • Cheerful, caring and positive attitude with a good sense of humour
  • Strong and high proficiency in English language in oral communication
  • Dedication to provide the best possible care.
  • Proactive approach to developing an appropriate range of activities and willing to participate in a variety of community activities.
  • Good understanding of the importance of maintaining confidentiality and to respect our client and his family's need for privacy.
  • Aptitude and desire to work with clients with complex needs.
  • Excellent literacy and numeracy skills


  • Full driving license (endorsements to be disclosed)
  • Experience of working in the care sector (this is desirable but reliability, enthusiasm, patience and willingness to learn is more essential).
  • Experience of carrying out moving and handling.
  • Knowledge and experience of brain injury would be advantageous.
  • Willing to travel and work away from home for up to one week at a time (for example if our client wishes to go on holiday).
  • Non-smoker - this post operates in a non-smoking environment.

Satisfactory references & proof of eligibility to work in the UK required.

This position requires a disclosure request from the DBS. A conviction will not necessarily prevent you from being employed.

About Us

ILS Case Management is the UK's leading independent nationwide Case Management company.

When a person’s life has been changed by injury, we address the practicalities.  We work with children and adults who have had moderate or catastrophic, complex injuries.  We assess individual needs and are able to provide a comprehensive Case Management designed to maximise independence.  We are CQC registered and compliant with their standards.

Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement.

If you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection.  However, ILS will manage your day to day employment, providing you with the support you need to carry out your role.  Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: http://www.indliv.co.uk/about-us/careers/work-as-a-carer-support-worker

Our Company Values

We are Supportive.  It matters to us that our clients and staff know that we care.

We have Integrity.  We can be trusted to work in a professional, honest and transparent way.

We are Client Centred.  We put our client's aspirations at the centre of everything we do.

We are Quality Focussed.  We set high standards and aim to exceed them.

We are Positive.  We find solutions and empower others.